Rich Messages
Last updated
Last updated
Rich messages are special messages with interactive features like buttons, dropdowns, or inputs. They allow an agent to request information from the user via a user input form or to diplay interactive contents. Rich messages can be inserted into a chat message using shortcodes. Shortcodes accept various parameters like title and description. The available rich messages are listed below.
How it works:
1
Create a rich message by inserting the shortcode into the text editor of the admin area. Customize all of the parameters with your information and send your message.2
When a shortcode is used, the user sees the rich message (not the shortcode) and can select or enter the required information to complete the form submission.3
Once the rich message form has been filled out and sent by the user, a success message is shown and the form data is saved.
Card
Call-to-action card with an image, title, description, link, and more.
Slider
Slider of call-to-action cards with an image, title, description, link, and more. You can add up to 10 slides.
Slider images
Slider of images.
Chips
List of buttons.
Buttons
List of buttons.
Select
Dropdown list of options.
Inputs
List of text inputs.
Form to collect the user's email and phone number. All attributes are optional. Follow up settings used as default values. Add the attribute required-messaging-apps="true" to force users to provide their email and phone on messaging apps.
Registration
Registration form.
Timetable
Timetable.
Articles
Articles with search area. The link attribute is used as fallback message for Facebook Messenger, WhatsApp, Telegram messages.
Rating
Agent rating form. To make the rating shortcode work on WhatsApp, Messenger, Telegram you need to use Dialogflow and the chatbot, create a new Intent with rating as input Context, nothing as output Context, a list of the user's most common messages for a positive rating as Training phrases(e.g. good, positive) and { "rating": 1, "force-message": true } as Custom Payload response. For the negative rating create a new intent with same context but replace the training phrases and the custom payload to { "rating": -1, "force-message": true } . The shortcode must include also a title or message.
List
Text list.
List double
Text list with titles.
List image
Text list with titles and images.
Table
Table.
Button
Display a link or open an article. The attribute target="_blank" is optional and open the link in a new window. The attribute style="link" is optional and change the button design. To open an article on click the link value must be #article-ID, replace ID with the article ID.
Video
Display a YouTube or Vimeo video. The value of the attribute type can be youtube or vimeo. The attribute id is the ID of the video, get it from the URL. The attribute height is optional and sets the video height in px.
Image
Image.
Share
Social share buttons.
If your texts include commas you need to replace all commas with the characters \,.
All of the rich messages support the following parameters:
The ID of the rich message (used also to save the JSON data).
The rich message title.
The rich message description that appears underneath the title.
The message that appears when the user completes and sends the rich message. The user input is appended to this message.
Extra field for optional extra values.
You can create custom rich messages with your own custom content by going to Settings > Miscellaneous. Currently, custom rich messages are static and there are no interactive options available as there are with shortcodes.
