Synchronization

• Go to app.slack.com and create a new workspace.

• Navigate to Norbit Chat > Slack within the app and click on the "Synchronization" option.

• Follow the provided steps to complete the synchronization process and select your desired channel.

• Copy the following details from your Slack workspace: Workspace, Bot Access Token, User Access Token, and Channel ID.

• Paste the copied details into the corresponding fields within Norbit Chat > Slack settings.

Manually archive channels

To archive a channel in Slack, follow these steps:

• Open the Slack channel you want to archive.

• On the top right click the gear icon and select Additional options.

• Click the info icon in the top right area of the screen, then click the More icon, and then click Additional options.... Click Archive this channel.

Departments linking

• Get the department IDs from Settings > Miscellaneous > departments.

• Get the channel IDs by clicking the button Get channel IDs.

User details

The setting Settings > Slack > User fields allows you to choose which user details to include in the message sent to the main channel when a new user sends the first message. You can include the slug of your custom user details or the following slugs: browser, browser_language, location, email, user_type, token, creation_time, country_code, current_url, os, city, address, postal_code, phone, birthdate, company, timezone, website. Default: email, browser, browser_language, location.