Documents
  • 👋Welcome to Norbit.chat
  • Overview
    • 💡Installation
  • CONVERSATIONS
    • Manage Conversations
    • Text Editor and Automated Messages Features
    • Rich Messages
  • USERS
    • Manage Users
    • Manage Agents
    • Registration Form
    • Information
  • SETTINGS
    • Office Hours
    • Knowledge Base Articles
    • Language and Translations
    • Departments
    • Queue
    • Routing
    • Manual routing
    • Email piping
    • Direct messages
    • Newsletter
  • dialoglow
    • Synchronization
    • Get Project ID
    • Chatbot Creation
    • Automatic Translation
    • Human Takeover
    • Smart Reply
    • OpenAI
    • Google search
    • Optimal configuration for the chatbot
    • Information
  • Whatsapp
    • Installation
    • Fallback messages
    • More information
  • Messenger
    • Installation
    • Instagram
    • More information
  • TWITTER
    • Installation
    • More information
  • Telegram
    • Installation
    • More information
  • Google Business Messages
    • Installation
    • More information
  • VIBER
    • Installation
    • More information
  • LINE
    • Installation
    • More information
  • WECHAT
    • Installation
    • More information
  • ZENDESK
    • Installation
    • More information
  • SLACK
    • Synchronization
    • Information
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  1. ZENDESK

More information

  • Tickets converted by Norbit Chat are automatically synchronized when new messages are sent and received in Norbit Chat , and they are linked to an existing Zendesk user if any, otherwise a new Zendesk user is created.

  • Norbit Chat links Zendesk users to Support Board users via email or phone number.

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Last updated 1 year ago