# Optimal configuration for the chatbot

Training the chatbot cannot be done automatically because it would generate too many false positive and wrong responses. Instead, you must do it semi-manually by adding or updating questions and answers. Fortunately, Norbit CHat provides powerful tools to assist you in this process:

* You can add or update Intents from the Norbit Chat conversation area by hovering the mouse over a message, opening the message's menu, and selecting Send to Dialogflow.
* Activate Dialogflow > Smart Reply.&#x20;
* Activate the following OpenAI settings: Smart Reply, Spelling Correction, Rewrite Message Button, and Generate User Expressions.
* Activate Google Search > Spelling correction.&#x20;
* If your website receives traffic from multiple countries, consider activating the Dialogflow language detection feature.

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