Optimal configuration for the chatbot

Training the chatbot cannot be done automatically because it would generate too many false positive and wrong responses. Instead, you must do it semi-manually by adding or updating questions and answers. Fortunately, Norbit CHat provides powerful tools to assist you in this process:

• You can add or update Intents from the Norbit Chat conversation area by hovering the mouse over a message, opening the message's menu, and selecting Send to Dialogflow.

• Activate Dialogflow > Smart Reply.

• Activate the following OpenAI settings: Smart Reply, Spelling Correction, Rewrite Message Button, and Generate User Expressions.

• Activate Google Search > Spelling correction.

• If your website receives traffic from multiple countries, consider activating the Dialogflow language detection feature.