More information

  • If you receive an error like {"errcode":41001,"errmsg":"access_token missing rid: 631111-470b3b22-48553870"} you need to whitelist your server IP address from Official Account > Settings and Development > Basic Configuration > IP whitelist.

  • WeChat files and location attachments are not supported and are not received by Norbit Chat.

  • Links are not supported in WeChat, they are converted to texts.

  • Support Board rich messages are automatically converted to WeChat rich messages when possible, otherwise they are removed from the message.

  • WeChat conversations and messages are compatible with routing and queue.

  • Dialogflow is supported, including the following features: Human takeover, Norbit Chat rich messages, language detection and chatbot language switcher.

  • Follow-up message is supported, but the delay setting is ignored, the message is sent instantly.

  • Offline message is supported, but the timetable is not sent.

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