More information

To enhance the clarity and readability of the provided information, here's an improved version:

• To ensure you receive Instagram messages, follow these steps:

  • Open the Instagram mobile app and go to Settings.

  • Navigate to Privacy > Messages > Connected tools.

  • Enable "Allow access" for your Instagram mobile app.

• Note that your Instagram account should be a business account, not a professional account.

• Each Norbit Chat user has only one conversation for both Facebook and Instagram.

• Norbit Chat rich messages are automatically converted to Facebook rich messages whenever possible. Some parts of the rich message may be altered or removed during the conversion.

• Only private Facebook messages will appear in your team inbox. If someone posts a message on your Facebook wall, it will not be visible in your team inbox.

• When someone sends a message to your company's Facebook page or Instagram account, they will be designated as a lead in Norbit Chat. You'll have access to the user's Facebook or Instagram name and profile picture.

• Messenger conversations and messages are compatible with routing and queue functionalities.

• Dialogflow is supported for Facebook and Instagram, offering the following features: Human takeover, Norbit Chat rich messages, language detection, and chatbot language switcher.

• Follow-up messages are supported, but the delay setting is ignored, and the message is sent instantly.

• Offline messages are supported, but the timetable is not included.

• You can synchronize only one Facebook account. To link pages from multiple Facebook accounts, the Support Board account must be an admin of all the Facebook pages associated with the other Facebook accounts.