Documents
  • 👋Welcome to Norbit.chat
  • Overview
    • 💡Installation
  • CONVERSATIONS
    • Manage Conversations
    • Text Editor and Automated Messages Features
    • Rich Messages
  • USERS
    • Manage Users
    • Manage Agents
    • Registration Form
    • Information
  • SETTINGS
    • Office Hours
    • Knowledge Base Articles
    • Language and Translations
    • Departments
    • Queue
    • Routing
    • Manual routing
    • Email piping
    • Direct messages
    • Newsletter
  • dialoglow
    • Synchronization
    • Get Project ID
    • Chatbot Creation
    • Automatic Translation
    • Human Takeover
    • Smart Reply
    • OpenAI
    • Google search
    • Optimal configuration for the chatbot
    • Information
  • Whatsapp
    • Installation
    • Fallback messages
    • More information
  • Messenger
    • Installation
    • Instagram
    • More information
  • TWITTER
    • Installation
    • More information
  • Telegram
    • Installation
    • More information
  • Google Business Messages
    • Installation
    • More information
  • VIBER
    • Installation
    • More information
  • LINE
    • Installation
    • More information
  • WECHAT
    • Installation
    • More information
  • ZENDESK
    • Installation
    • More information
  • SLACK
    • Synchronization
    • Information
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  1. Messenger

Installation

To set up synchronization for Norbit Chat, follow these steps:

  • Open the Settings menu on Norbit Chat.

  • Navigate to the Messenger section and locate the option for synchronization.

  • Click on "Start synchronization" to initiate the process.

  • In the synchronization setup, you will need to select at least one Facebook page.

  • Choose the Facebook page(s) you want to synchronize with Norbit Chat.

  • Once you have selected the Facebook page(s), gather the necessary information.

  • Go back to the Settings menu in Norbit Chat and find the Messenger section again.

  • Click on "Facebook pages" to access the configuration for synchronized pages.

  • Enter the returned information from the synchronization process in the designated fields.

  • Make sure to input the correct details for each synchronized Facebook page.

  • Congratulations! You have successfully completed the synchronization process.

  • From now on, all messages sent to the selected Facebook pages and Instagram accounts will appear in the conversation admin area of Norbit Chat.

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Last updated 1 year ago