Fallback messages
Last updated
Last updated
As for WhatsApp Business Policy, you cannot send outbound marketing and solicitation messages to end users. End user users must reach out to you first. You have 24 hours from when the end user's message was sent from WhatsApp to reply to the message. If you want to send a message after 24 hours from the last user's message you need to use the text message fallback or WhatsApp template message.
To enable the text message fallback you must set up the SMS in Settings > Notifications > Text message notifications.
A WhatsApp Template Message is a message format that you can use over and over again to message users once they have opted-in and given your app permission to send them messages. You can not Enter the original message into the template, you must use it to notify the user of a new message and instruct him on how to view it, for example by providing a link to your website where the chat is shown.
Many of the tools come with a cost, and a payment method must be provided during registration.
To get the Template name and manage the templates visit https://business.facebook.com and go to Left menu > Settings > More system settings, then go to Accounts > WhatsApp accounts > Settings and click WhatsApp Manager > and go account tools > message templates > create a new template.
After creating your template go to Norbit Chat > Settings > Whatsapp > Cloud API write the name of template, in Template languages enter all the language codes supported by your template, separated by commas. If a language is not found the fist language code is used instead. Language codes list (copy only the language code, e.g. it, es, en_US).
In Header parameters and Body parameters enter the supported merge fields separated by commas, e.g. {recipient_name}, {conversation_url_parameter}. The number of parameters entered here must match the number of parameters of the template. Use this feature if your template uses dynamic values. Order is important, the first merge field will be used as the first template parameter.
Enter the template code into Nobit Chat > Settings > WhatsApp > Template fallback If you're using the Twilio sandbox for testing you can use pre-approved templates like Your {{1}} code is {{2}}, you can replace the variables with the Support Board ones like {recipient_name}, for example, Your {recipient_name} code is {recipient_email}.
Get the Namespace value from Left menu > WhatsApp accounts > Details.
Get Template name and Template default language from your 360dialog templates area.
In Custom parameters Enter the supported merge fields separated by commas, example: {recipient_name}, {conversation_url_parameter}. Use this feature if your template uses dynamic values. Order is important, the first merge field will be used as the first template dynamic value.
Norbit Chat will try to use the template with the same language as the user, if it is not available, it will use the template with the default language. The following template languages are not compatible: en_GB(use en_US), pt_PT(use pt_BR), zh_HK and zh_TW(use zh_CN), es_AR and es_MX(use es_ES).
To displays the products of your shop use the merge fields below.
{catalog id="123" product_id="123" body="" footer=""}
Display a single product. Replace id with the catalog ID and product_id with a product ID. The attributes body and footer are optional.
{catalog id="123" product_id_1_1="123" product_id_1_2="123" product_id_2_1="123" section_1="" section_2="" header="" body="" footer=""}
Display multiple products. Replace id with the catalog ID. Add products by grouping them into sections, via the attributes product_id_[A]_[B], replace [A] with the section index, starting from 1, replace [B] with the product index, starting from 1 for each section. You must also add the attribute section_[A]="" for each section, replace [A] with the section index. The attributes header and body are required, footer is optional.
When the user sends the order, the order information is sent to the URL specified in Settings > WhatsApp > Order webhook. The page at that URL should process the order and send a message to the user via the PHP API function sb_whatsapp_send_message().
To allow a user to purchase your WooCommerce shop products on WhatsApp the product ID of your WhatsApp shop products must be the same as the product ID of your WooCommerce products. Once the user has sent the WhatsApp order, WooCommerce automatically saves it, use the merge field {catalog_checkout} to send the user the checkout link.
Use the plugin https://wordpress.org/plugins/facebook-for-woocommerce/ to automatically synchronize the WooCommerce products with the WhatsApp shop products.
